Billing, Refunds & Chargeback Policy

Generally, all charges for purchases are non-refundable, and no refunds or credits will be provided for partially used subscription periods. However, exceptions may apply in accordance with the terms below and applicable laws in your jurisdiction.

1. Refund Eligibility

Users may request a refund in the following cases:

• the refund request is submitted within 30 (thirty) calendar days from the payment date;
• a technical issue prevented the proper use of the purchased service;
• the subscription was purchased accidentally and the service was not intentionally used;
• applicable local laws require a refund.

2. Users Residing in the EU or European Economic Area (EEA)

In accordance with applicable European Union laws, users residing in the EU or EEA are entitled to withdraw from their subscription and receive a full refund within 30 days from the start of the subscription without providing any reason.

If the user explicitly requested immediate access to the service during the withdrawal period and started using the service, amalocus.com reserves the right to deduct an amount proportional to the period during which the service was used.

3. Technical Failure Refunds

If the user is unable to access or properly use the service due to a technical malfunction, system error, duplicate charge, or another platform-related issue, the user may request a refund.

To help us process the request faster, users are encouraged to provide:

• a detailed description of the issue;
• the date and time when the issue occurred;
• screenshots or screen recordings demonstrating the problem;
• proof of payment.

Each request is reviewed individually.

4. Non-Refundable Virtual Credits

All purchased virtual credits, bonuses, gifts, and other digital goods available on the platform are non-refundable once they have been credited to the user’s account, except where required by law or in cases of proven technical error.

Virtual credits cannot be exchanged for cash or transferred to another account.

5. Refund Request Procedure

Before initiating a chargeback with a bank or payment provider, users must first contact amalocus.com customer support in an attempt to resolve the issue directly.

Refund requests should be submitted via:

• Customer Support: [email protected]
• Billing Department: [email protected]

The request must include:

• the email address associated with the account;
• payment date;
• payment amount;
• reason for the refund request;
• proof of payment;
• screenshots or technical evidence, if applicable.

For faster verification, users are encouraged to contact support using the same email address associated with their amalocus.com account.

6. Response Timeframe (SLA)

Customer support will review refund requests within 3–5 business days.

If additional investigation is required, the review period may be extended, and the user will be informed accordingly.

Approved refunds will be processed as soon as reasonably possible and no later than 14 calendar days after the refund approval date.

7. Limitations and Abuse Prevention

amalocus.com reserves the right to deny refund requests in cases involving:

• violations of the Terms of Service;
• abuse of the refund policy;
• fraudulent activity;
• repeated unreasonable refund requests;
• continued use of the service after submitting a refund request.